Refund policy

Returns Policy

Due to the live and perishable nature of plants, we do not accept returns for change of mind, buyer’s remorse, incorrect selection, or delays in collection after delivery.

Returns, refunds, or replacements will only be considered if the item received is significantly not as described, the incorrect item has been sent, or there is a genuine issue covered under Australian Consumer Law.

Please check your order carefully on arrival. If there is an issue, contact us as soon as possible with clear photos of the plant, packaging, and any concerns so we can assess the matter fairly.

Please note that live plants may experience minor cosmetic changes during transit, including slight leaf yellowing, small marks, wilting, or natural shedding. These are not considered faults where the plant is otherwise healthy and as described.

Plants must not be returned without prior approval. If a return is approved, we will provide return instructions.

This policy does not exclude or limit any rights you may have under Australian Consumer Law.